Refund Policy

Billing and Payment Information

By clicking on the Terms & Conditions section of our website, you are stating that you are legally bound to the terms in the Terms & Conditions, as well as legally bound to the terms in the Billing and Payment Information.

All sales are final between the user and Water Polo Prospects, LLC. A user is liable for the full payment of any Water Polo Prospects membership account regardless of outcomes. The Company makes no guarantees as to any outcome, as outcomes of scholarships are in large part dependent on the user (Athlete) and/or user's skill level, how those skills fit with an athletic institutions at any given time, and whether the user follows the directives and instructions of the Company.

Prepayment

It is your responsibility to ensure that your payment information is up to date, and that all invoices are paid on time. You agree to pay for the Services in advance of the time period during which such Services are provided. Subject to applicable laws, rules, and regulations, payments received will be first applied to the oldest outstanding invoice in your billing account.

Autorenewal

Unless otherwise provided, you agree that until and unless you notify Water Polo Prospects of your desire to cancel the Services, you will be billed on an automatically recurring basis to prevent any disruption to your Services, using your credit card or other billing information on file with us.

Late Payment

All invoices must be paid within three (3) days of the invoice due date. Any invoice that is outstanding for more than three (3) days may result in the suspension or termination of Services. Access to the account will not be restored until payment has been received. If you fail to pay the fees as specified herein, Water Polo Prospects may suspend or terminate your account and pursue the collection costs incurred by Water Polo Prospects, including without limitation, any arbitration and legal fees, and reasonable attorneys' fees. Water Polo Prospects will not activate new orders or activate new packages for customers who have an outstanding balance on their account.

Fraud

It is a violation of this Agreement for you to misuse or fraudulently use credit cards, charge cards, electronic funds transfers, electronic checks, or any other payment method. Water Polo Prospects may report any such misuse or fraudulent use, as determined in Water Polo Prospects's sole discretion, to governmental and law enforcement authorities, credit reporting services, financial institutions and/or credit card companies.

Invoice Disputes

You have fourteen (14) days to dispute any charge or payment processed by Water Polo Prospects. If you have any questions concerning a charge on your account, our billing department directly for assistance. info@waterpoloprospects.com

Cancellations and Refunds

Refund Policy

You are eligible for a refund if you purchased an MVP or HOF membership with Water Polo Prospects. Only MVP or HOF memberships are eligible for a refund. All other memberships under Water Polo Prospects are excluded from Water Polo Prospects's refund policy.

Only first-time accounts are eligible for a refund. For example, if you've had an account with Water Polo Prospects before, canceled and signed up again, or if you have opened a second account with Water Polo Prospects, you will not be eligible for a refund. Violations of this Agreement will waive your rights under the refund policy

The user understands that once The Company provides services to The user that the Company fees are Non-Refundable. Fees are not dependent upon results and no specific legal outcome may be promised.

The Company does offer a 30-day money back guarantee if The user is not satisfied on MVP or HOF memberships only. The Company will only refund MVP or HOF full payment option, excluding the month The Company worked for the user (1-30 days will be considered one (1) month) all other MVP or HOF options will be charged for the month they used the service at the agreed MVP or HOF payment plan monthly schedule payments.

After the 30-day money back guarantee, all sales are Final.

The user is solely responsible for properly canceling their Water Polo Prospects subscription. An email request or support ticket asking for your subscription to be cancelled is not considered cancellation. You may cancel your subscription at any time by visiting the billing section of your Water Polo Prospects dashboard under My Accounts.

If you cancel the Service before the end of your current paid up month, your account will remain active until the next due date. After the due date, if no payment received, your account will be disabled.

Non-refundable Products and Services

There are no refunds on any products offered on Water Polo Prospects other than the MVP or HOF memberships.

Cancellation Process

You may terminate or cancel the Services by giving Water Polo Prospects written notice via email to our billing department (info@waterpoloprospects.com) or contacting your Water Polo Prospects Scout. In such event: (i) you shall be obligated to pay all fees and charges accrued prior to the effectiveness of such cancellation.

You may cancel your service by visiting the Membership section of your dashboard. You can also find the Membership section on the left navigation menu. Click the cancel subscription from there. Clicking the cancel will terminate your subscription.

Once we receive your cancellation form and have confirmed all necessary information with you via email, we will inform you in writing (typically email) that your account has been canceled. Your cancellation confirmation will contain a ticket/tracking number in the subject line for your reference and for verification purposes. You should immediately receive an automatic email with a tracking number stating that "Your request has been received…." Water Polo Prospects will confirm your request and process your cancellation shortly thereafter. If you do not hear back from us, or do not receive the automatic confirmation email within a few minutes after submitting your cancellation form, please contact us immediately via phone. We require all cancellations to be done through the online form in order to (a) confirm your identity, (b) confirm in writing that you are prepared for all of your files and emails to be removed, and (c) document the request. This process aims to reduce the likelihood of mistakes, fraudulent/malicious requests, and to ensure that you are aware that your files, emails, and account may be removed immediately and permanently after a cancellation request is processed.

Upgrade Eligibility

Any membership with Water Polo Prospects can upgrade to the MVP or HOF membership at any given time. Users just need to select the MVP or HOF account payment plan from the Membership Page.

The Company does not provide credits to accounts that have paid monthly or in full for memberships. Each user that upgrades to an MVP or HOF membership regardless of their current payment plan will be obligated to pay in full for the desired MVP or HOF membership.

Termination

Water Polo Prospects may terminate your access to the Services, in whole or in part, without notice in the event that: (i) you fail to pay any fees due; (ii) you violate this Agreement; (iii) your conduct may harm Water Polo Prospects or others or cause Water Polo Prospects or others to incur liability, as determined by Water Polo Prospects in our sole discretion; or (iv) as otherwise specified in this Agreement. In such event, Water Polo Prospects shall not refund to you any fees paid in advance of such termination, and you shall be obligated to pay all fees and charges accrued prior to the effectiveness of such termination. Additionally, Water Polo Prospects may charge you for all fees due for the Services for the remaining portion of the then current term.

UPON TERMINATION OF THE SERVICES FOR ANY REASON, USER CONTENT, USER WEBSITES, AND OTHER DATA WILL BE DELETED.